Quality Manager Sector Alarm
For the past ten years, our Customer Service Center has been located on the Costa del Sol in Spain, in modern facilities in Fuengirola, 30 km west of Malaga. Our customer service has an important role in the customer experience and we are set on offering the absolute best customer service to our customers. Having recently acquired a portfolio in Finland we are now building up our customer service team to ensure our Finnish customers are managed in the best manner possible. Now we are looking for you to jump in our team as a:

 

Customer Care Specialist

You will actively work with Customer Service where you respond to questions and help our customers with different solutions. Your role will consist of helping our Finnish customers by phone and e-mail in Finnish. Your main tasks may include for example giving technical support, allocating/booking maintenance services for our customers and invoice solutions.  

This is a full time position, 40 hours a week. Your working hours are weekdays 08:00 - 17:00 or 09:00 - 18:00, some exceptions or evening work may occur. 

We definitely want to hear from you if you have:

  • Solid customer service experience
  • High motivation to provide excellent customer experiences 
  • Extensive computer skills 
  • Reliable (with no remarks in criminal records) 
  • Fluent Finnish in both oral and written language 
  • Good English skills both oral and written language 

We would like you to be a flexible and responsive person who likes challenges with focus and right attitude on working towards common goals. You are a person who contributes for a good atmosphere in the group and taken as a person people around you can trust. 

What’s in it for me?

As an employee at the office in Fuengirola, you will work in a modern, Nordic style office with your international colleagues. We care about our employees and therefore we're willing to invest you by providing a good start with extensive onboarding. From the very first day on our education department Sector Way Academy will train you so you will get all the right skills to provide high quality service every day. We encourage our employees to strive for common goals and maintain our values (Customer Focused, Willing to Improve, Reliable and Goal Focused).  

To contribute job satisfaction and a strong community we love to celebrate reaching goals and success stories. You are welcome to join monthly cinema dates or for example short trips around Ancaludia organized by our Activity Group – free of charge. Twice a year our staff is gathering to Summer Games and New Year Kick Off. Addition to this our offer to you is including: 

  • Support to Spanish administrative procedures when moving to country
  • Competitive basic salary with a bonus system
  • Daily free lunch and breakfast at the office
  • Language lessons in English or Spanish
  • Yearly sports benefit
  • Yearly Health Control free of charge
  • Discounts at gyms, dental clinics, etc. commercial partners in Spain

Excited? 

To apply for this position, please tell us about yourself and leave your CV and application via following link in English as soon as possible but no later than January 13rd. Onboarding for this position will take place on February 4th in Fuengirola.

Questions? 

For more information, please call Talent & Recruitment Manager Mirva Haapalainen tel. +358 40 827 4780 on January 11th from 1 to 3 pm. We're looking forward for your application! 

Mirva Haapalainen

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